1. Introduction
VenturGate Ltd. ("VenturGate," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website, mobile applications, and trading platform (collectively, the "Services").
By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our practices, please do not use our Services.
2. Information We Collect
2.1 Information You Provide
We collect information you voluntarily provide when using our Services, including:
- Account Registration: Name, email address, phone number, date of birth, residential address, and nationality
- Identity Verification: Government-issued identification documents, proof of address, and photographs for KYC (Know Your Customer) compliance
- Financial Information: Payment method details, bank account information, and transaction history
- Communications: Messages you send through our support channels, feedback, and survey responses
- Trading Preferences: Risk settings, trading parameters, and platform preferences you configure
2.2 Information Collected Automatically
When you use our Services, we automatically collect certain information:
- Device Information: Device type, operating system, browser type, unique device identifiers
- Usage Data: Pages visited, features used, time spent on the platform, click patterns
- Log Data: IP address, access times, referring URLs, error logs
- Location Data: General geographic location based on IP address
- Cookies and Tracking: Information collected through cookies, pixels, and similar technologies
3. How We Use Your Information
We use the collected information for the following purposes:
- Providing, maintaining, and improving our Services
- Processing transactions and managing your account
- Verifying your identity and preventing fraud
- Complying with legal and regulatory requirements
- Communicating with you about your account, updates, and promotional offers (with your consent)
- Analyzing usage patterns to improve user experience
- Personalizing your experience and trading recommendations
- Detecting, preventing, and addressing technical issues and security threats
- Enforcing our Terms of Service and other policies
4. Legal Basis for Processing (GDPR)
For users in the European Economic Area (EEA) and United Kingdom, we process your data under the following legal bases:
- Contractual Necessity: Processing required to provide our Services
- Legal Obligation: Processing required by law (e.g., anti-money laundering regulations)
- Legitimate Interests: Processing for fraud prevention, security, and service improvement
- Consent: Processing for marketing communications and non-essential cookies
5. Information Sharing and Disclosure
We do not sell your personal information. We may share your data with:
- Partner Brokers: Regulated brokers who execute trades on your behalf (necessary for service provision)
- Payment Processors: Third-party payment providers to process transactions
- Service Providers: Companies that help us operate our Services (hosting, analytics, customer support)
- Legal Authorities: When required by law, court order, or government request
- Business Transfers: In connection with mergers, acquisitions, or asset sales
All third parties are contractually obligated to protect your data and use it only for specified purposes.
6. Data Security
We implement robust security measures to protect your information:
- 256-bit SSL/TLS encryption for all data transmission
- Two-factor authentication (2FA) for account access
- Encrypted storage for sensitive data
- Regular security audits and penetration testing
- Employee access controls and security training
- Secure data centers with physical security measures
While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our Services and maintain your account
- Comply with legal obligations (typically 5-7 years for financial records)
- Resolve disputes and enforce agreements
- Fulfill legitimate business purposes
When data is no longer needed, we securely delete or anonymize it.
8. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data (subject to legal requirements)
- Restriction: Limit how we process your data
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent for processing where applicable
To exercise these rights, contact us at privacy@venturgate.co
9. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience. Types of cookies we use:
- Essential Cookies: Required for basic platform functionality
- Performance Cookies: Help us understand how users interact with our Services
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Used for targeted advertising (with consent)
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality.
10. International Data Transfers
Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by relevant authorities, to protect your data during international transfers.
11. Children's Privacy
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we learn we have collected data from a minor, we will promptly delete it.
12. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or prominent notice on our platform. Continued use of our Services after changes constitutes acceptance of the updated policy.
13. Contact Us
For privacy-related questions or to exercise your rights, contact our Data Protection Officer:
Email: privacy@venturgate.co
Address: VenturGate Ltd., 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
For users in the EU/UK, you also have the right to lodge a complaint with your local data protection authority.