We're here to help. Reach out through any of the channels below — our team responds 24/7.
Before You Contact Us
Many common questions can be answered quickly through our resources. To help you faster, please have the following ready when you reach out:
For Account Issues: Your registered email address and a description of the problem you're experiencing.
For Technical Issues: The device and browser you're using, plus any error messages you've seen.
For Trading Questions: Specific details about the trade or feature you have questions about.
For Withdrawal Inquiries: Your withdrawal request date and preferred payment method.
Quick Answers
How do I reset my password?
Click "Forgot Password" on the login page. You'll receive a reset link via email within minutes.
Why is my withdrawal pending?
Withdrawals typically process within 24-48 hours. Bank transfers may take additional business days.
How do I verify my account?
Log in to your dashboard and navigate to Settings > Verification. Upload a government ID and proof of address.
Can I change my email address?
Yes, contact support with your current and new email addresses. We'll verify your identity before making changes.
Office Information
While VenturGate primarily operates as a digital platform with remote support teams across multiple time zones, we maintain registered offices for regulatory and administrative purposes.
Registered Address:
VenturGate Ltd.
71-75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom
Operating Hours: Our platform operates 24/7. Support is available around the clock through live chat, email, and phone.
Response Commitment: We aim to respond to all live chat inquiries within 2 minutes, emails within 24 hours, and resolve most issues within 48 hours.
Feedback & Suggestions
We genuinely want to hear from you. If you have ideas for improving VenturGate, spotted a bug, or just want to share your experience, please don't hesitate to reach out.
Your feedback directly influences our development roadmap. Many features in our current platform started as user suggestions. We review every piece of feedback, and while we can't implement everything, we take each suggestion seriously.
For feature requests or general feedback: feedback@venturgate.co